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- USA
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Ships within 48 hours · Estimated delivery Jul 6 - Jul 11
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Description
Osburn 21014D Top Log (MA1004) SaturnaReplacement top log for Osburn gas fireplaces. What's Included 21014D Top Log Features Easy to install Made in high quality material Fits the following models: Osburn Gas Fireplaces: Saturna OEM Osburn part Specifications Model No. 21014D Part Type Logs & Media Warranty The warranty of the manufacturer extends only to the original retail purchaser and is not transferable. This warranty covers brand new products only, which have not been altered,
Replacement top log for Osburn gas fireplaces.
What's Included
- 21014D Top Log
Features
- Easy to install
- Made in high-quality material
Fits the following models:
Osburn Gas Fireplaces:
- Saturna
OEM Osburn part
Specifications
| Model No. | 21014D |
| Part Type | Logs & Media |
Warranty
The warranty of the manufacturer extends only to the original retail purchaser and is not transferable. This warranty covers brand-new products only, which have not been altered, modified, or repaired since shipment from the factory. Proof of purchase (dated bill of sale), model name, and serial number must be supplied when making any warranty claim to your OSBURN dealer. This warranty applies to normal residential use only. This warranty is void if the unit is used to burn material other than cordwood (for which the unit is not certified by EPA) and void if not operated according to the owner's manual. Damages caused by misuse, abuse, improper installation, lack of maintenance, overfiring, negligence or accident during transportation, power failures, downdrafts, venting problems, or under-estimated heating areas are not covered by this warranty. The recommended heated area for a given appliance is defined by the manufacturer as its capacity to maintain a minimum acceptable temperature in the designated area in case of a power failure.
This warranty does not cover any scratch, corrosion, distortion, or discoloration. Any defect or damage caused by the use of unauthorized or other than original parts voids this warranty. An authorized qualified technician must perform the installation in accordance with the instructions supplied with this product and all local and national building codes. Any service call related to an improper installation is not covered by this warranty.
Click to see Complete Warranty Details
The manufacturer may require that defective products be returned or that digital pictures be provided to support the claim. Returned products are to be shipped prepaid to the manufacturer for investigation. Transportation fees to ship the product back to the purchaser will be paid by the manufacturer. Repair work covered by the warranty, executed at the purchaser's domicile by an authorized qualified technician requires the prior approval of the manufacturer. All parts and labour costs covered by this warranty are limited according to the table below.
The manufacturer, at its discretion, may decide to repair or replace any part or unit after inspection and investigation of the defect. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of any warranted but defective parts. The manufacturer shall, in no event, be responsible for any uncommon, indirect, consequential damages of any nature, which are in excess of the original purchase price of the product. A one-time replacement limit applies to all parts benefiting from lifetime coverage. This warranty applies to products purchased after June 1st, 2015.
| DESCRIPTION | PARTS | LABOUR |
|---|---|---|
| Combustion chamber (welds only) and cast iron door frame | Lifetime*** | 5 years |
| Ceramic glass**, plating (manufacturing defect**), and convector air-mate | Lifetime*** | N/A |
| Surrounds, heat shields, ash drawer, steel legs, pedestal, trims (aluminum extrusions), vermiculite, C-Cast or equivalent baffle**, secondary air tubes**, removable stainless steel combustion chamber, deflectors, and supports | 7 years*** | N/A |
| Handle assembly, glass retainers, and air control mechanism | 5 years | 3 years |
| Removable carbon steel combustion chamber components | 5 years | N/A |
| Standard and optional blower, heat sensors, switches, rheostat, wiring, and electronics | 2 years | 1 year |
| Paint (peeling**), gaskets, insulation, ceramic fiber blankets, refractory bricks (fireplace only***), and other options | 1 year | N/A |
| All parts replaced under the warranty | 90 days | N/A |
*Subject to limitations above **Picture required ***Limited to one replacement
Additional Information:
Labour cost and repair work to the account of the manufacturer are based on a predetermined rate schedule and must not exceed the wholesale price of the replacement part.
Shall your unit or a component be defective, contact immediately your OSBURN dealer. To accelerate processing of your warranty claim, make sure to have on hand the following information when calling:
- Your name, address, and telephone number
- Bill of sale and dealer's name
- Installation configuration
- Serial number and model name as indicated on the nameplate fixed to the back of your unit
- Date of purchase
- Nature of the defect and any relevant information
Before shipping your unit or defective component to our plant, you must obtain an Authorization Number from your OSBURN dealer. Any merchandise shipped to our plant without authorization will be refused automatically and returned to sender.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy